RETURN POLICY
Our return policy lasts 14 days. Unfortunately we can’t offer you a refund or exchange, if 14 days
have passed since your purchase.
To be qualified for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Under certain conditions, only partial refunds are granted (if applicable).
If the item is not in its original condition, is damaged or missing parts for reasons not due to our error
If the item is returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have
received your returned item. We will also inform you whether your refund is approved or rejected.
If you are approved, we will process your refund, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If your refund is not received, check with your bank first. Thereafter you can contact your credit card
company. It may take some time before your refund is officially posted.
You can also contact your bank. There is often some processing time before a refund is posted.
If after all this your refund is still not received, feel free to contact us at [email protected].
Sale items
Our refund policy will only cover items that have a regular price tag. Sale items unfortunately cannot
be returned.
Exchanges
Only defective or damaged items will be replaced. However, if you need to exchange it for the same
item, send us an email at [email protected].
Shipping
Arimbu Tea delivers via UPS for all our international and local orders.
Return items should be shipped to:
Arimbu Premium Ceylon Tea, Falcon Tea Factory, Elapatha, Ratnapura, Sri Lanka.
For all returning items, you will be accountable to pay for your own shipping. Shipping costs are non-
refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for you to receive your exchanged product will vary depending on where you
are located.